Privacy Statement

At Rebalanced me with Mena, your privacy is of utmost importance. This Privacy Statement outlines how we handle, store, and protect your personal data in compliance with the General Data Protection Regulation (GDPR).

1. Who We Are

Rebalanced Me with Mena is a coaching and counselling practice focused on supporting individuals in finding balance and well-being. The data controller for this site is Mena Eissa operating in the Netherlands.

2. What Data We Collect

We may collect and store the following personal information:

  • Contact Details: Name, email address, and phone number.

  • Session Information: Notes from coaching and counselling sessions.

  • Booking Details: Dates and times of appointments.

  • Payment Information: Invoices and payment records (no credit card details are stored).

3. Why We Collect Your Data

Your data is collected for the following purposes:

  • To provide coaching and counselling services.

  • To communicate about bookings, inquiries, and follow-ups.

  • To issue invoices and manage payments.

  • To ensure a personalized and effective coaching experience.

4. How We Protect Your Data

We implement appropriate technical and organizational measures to ensure the security of your personal data, including:

  • Encrypted storage of digital data (e.g. Google Drive).

  • Password-protected systems and restricted access.

  • Confidentiality agreements for third-party tools (e.g., TidyCal, email providers).

5. Sharing Your Data

Your data will never be shared with third parties without your explicit consent, except where required by law or to facilitate essential services such as invoicing or scheduling.

6. Your Rights

As per GDPR, you have the following rights:

  • To access the data we hold about you.

  • To request corrections or updates to your personal data.

  • To request deletion of your data where legally permissible.

  • To file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe your rights are being violated.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by Dutch tax laws (e.g., financial records are kept for 7 years).

8. Updates to This Statement

This Privacy Statement may be updated periodically to reflect changes in our practices or legal obligations. Please check this page for the latest version.

9. Contact Information

If you have any questions, concerns, or requests regarding your data, please contact:
Mena Eissa
Email: mena.eissa@rebalanced.me