Terms of Service

Welcome to Rebalanced me with Mena. These terms outline the agreement between you ("the client") and Rebalanced me with Mena for coaching and counselling services. By booking a session, you agree to the following terms:

1. Services Offered

Rebalanced me with Mena provides coaching and counselling services aimed at supporting personal growth, well-being, and balance. These services are not a substitute for therapy or medical treatment.

2. Confidentiality

All sessions are confidential. Information shared will not be disclosed to third parties without your explicit consent, except in cases required by law (e.g., risk of harm to yourself or others).

3. Session Booking and Payments

  • Introductory sessions are free of charge, while intake and regular sessions are priced as detailed on the Pricing page.

  • Payments are due within 5 calendar days of receiving an invoice.

  • Failure to pay within the specified timeframe may result in the termination of service. Outstanding balances will still be owed and subject to collection.

4. Cancellation and Rescheduling Policy

  • Sessions can be rescheduled or canceled without charge if notice is provided at least 48 hours in advance.

  • No-shows or cancellations with less than 48 hours' notice will be charged in full.

  • If you are more than 5 minutes late to a session without prior notice, it will be considered a no-show and charged accordingly.

5. Termination of Sessions

  • If at any point you decide to discontinue our sessions, please inform me. Iā€™m here to support your well-being and respect your decision if you choose to step away from coaching.

  • However, if there are repeated instances of not showing up for scheduled sessions, failing to meet commitments, or acting in a disrespectful manner, I reserve the right to terminate our sessions. Mutual respect and commitment are key to a successful coaching relationship.

6. Session Duration

  • Regular sessions are 60 minutes.

  • Sessions exceeding 60 minutes will be charged an additional fee, as specified on the pricing page, up to a maximum of 1.5 hours.

7. Limitations

  • Coaching and counselling are non-reimbursable by insurance.

  • Services are provided based on the understanding that you, as the client, are responsible for your decisions and actions outside of sessions.

8. Pricing and Taxes

Prices for clients outside the Netherlands may vary depending on country-specific taxation rules and will be determined before starting.

9. Contact and Communication

For any questions, changes to bookings, or concerns, please contact me.

10. Changes to Terms

Rebalanced me with Mena reserves the right to update these terms at any time. Clients will be notified of any significant changes.